Returns, Exchanges and Refunds

Returns and Exchanges policy for goods purchased through the online store operated by Pajama Pantry.


We are always happy to exchange items. 

To exchange an item, please contact us first to let us know what you would like to exchange and what you would like to exchange it for.  

Remember to quote your name and your order number.

Items to be exchanged must be recieved by us before we send out the alternative item. We do not charge for exchanges, but we are unable to provide postage credits for you to return items. We strongly advise you to use a tracking service as no exchanges can be made until the item has arrived with us.

We will process an exchange within 3 days of receiving the item(s)

If the item to be exchanged is of lesser value than the original item you purchased, a credit or refund will be made at the time of processing the exchange.

If the item to be exchanged is of greater value than the original item you purchased, then payment of the difference must be made before we will dispatch the new item. We will contact you as to how to do this.

If necessary, we are happy hold a product for you for up to 7 days so there is no danger of it selling out before your returned item gets to us. Just make sure you let us know!

Return address is; Pajama Pantry, Scadlaw House, Humbie, East Lothian EH365PH


If you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.

 To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.

If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.

Where you would like to return a product you have purchased, please contact us to let us know that you will be returning the item before posting. 

Remember to include your name, address, order number and a description/name of the item inside the parcel. We strongly recommend using a tracked postal service to ensure your item arrives with us safely. We will not be held responsible for returned items until they arrive with us. 

Once your return is received and inspected we'll contact you within 3 working days to let you know whether your refund will be processed or not. 

Refunds will be raised within 3 working days, and credited your original method of payment. 

If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.

If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).

If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.

Return address is; Pajama Pantry, Scadlaw House, Humbie, East Lothian EH365PH